Tulsi Tech Care – Privacy Policy

Last updated: August 2025

Tulsi Tech Care is committed to protecting your privacy and keeping your personal information safe. This policy explains how we collect, use, and protect the information you share with us.

1. Who We Are

Tulsi Tech Care provides in-person and community-based technology support and digital companionship services. You can contact us about privacy matters at:

📧 Email: support@tulsitechcare.co.uk

2. Information We Collect

We collect only the information we need to provide our services, including:

• Contact details: name, address, phone number, and email.

• Service details: information about your tech support needs, appointments, and preferences.

• Health or safety details: only where relevant (e.g., accessibility needs, mobility considerations).

• Payment information: if you pay for our services directly.

• Website usage data: if you use our website, we may collect basic analytics (e.g., page visits).

3. How We Use Your Information

We use your information to:

• Provide and manage our services.

• Book and confirm appointments.

• Communicate with you about your support.

• Process payments and issue invoices.

• Improve our services and respond to feedback.

• Meet legal and safeguarding obligations.

4. How We Store and Protect Your Information

• All personal information is stored securely on encrypted systems.

• Paper records (if any) are kept locked and destroyed securely when no longer needed.

• Access is limited to authorised Tulsi Tech Care team members.

5. Sharing Your Information

We will never sell your personal data.
We may share it only when:

• You give us permission.

• It’s necessary to deliver our services (e.g., referring you to a trusted partner).

• We are required by law (e.g., safeguarding, legal requests).

6. Your Rights

You have the right to:

• Request a copy of the information we hold about you.

• Ask us to correct or update your details.

• Ask us to delete your information (unless we must keep it by law).

• Withdraw consent for how your data is used.

To exercise these rights, contact us at [support@tulsitechcare.co.uk].

7. Cookies & Website Data

If you use our website, we may use cookies for basic analytics and to improve your browsing experience. You can manage or disable cookies in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

9. Contact Us

If you have any questions about your privacy, please get in touch:
📧 support@tulsitechcare.co.uk